Middle East
Why TP
Services
Egypt
UAE
KSA
Contact Us

60 +

Spoken Languages

ME is a linguistically diverse region, with many people fluent in multiple languages. This linguistic proficiency allows representatives to effectively communicate with a wide range of customers, locally & internationally.

Multilingual Skills

1.27 %

Population Growth Rate

BPOs in ME have embraced technological advancements to streamline their operations & improve efficiency. Automation, AI, chatbots, & analytics are increasingly being integrated, enhancing the overall customer experience & optimizing service delivery.

Adoption of Technology

6.1 %

GDP Growth Rate

Time Zone Advantage

ME geographic location allows it to bridge time gaps between different regions, making it an ideal location for providing 24/7 customer support.

9.9 %

Inflation Rate

ME has witnessed substantial growth in its service industry; This growth has resulted in increased investments in customer service infrastructure & training, leading to improved service quality & customer satisfaction levels.

Growing Service Industry

ME has witnessed the establishment & growth of BPO companies, particularly in countries like the UAE, Saudi Arabia, & Egypt. These countries have positioned themselves as regional hubs for BPO operations, attracting both local & international companies.

9.6 %

Un-employment Rate

Advancement of BPO’s

Back to Top

Spanish

Portuguese

Turkish

Dutch

Italian

Mandarin

Bahasa

German

Russian

French

Pashto

Arabic

Armenian

Making Teleperformance the TOP multilingual hub across the globe

Urdu

Tagalog

Japanese

Malayalam

Vietnamese

Hindi

Somali

Swahili

Bengali

Moroccan

5,650+

English Speakers

130+

Markets

90+

Clients

45+

Nationalities

Hebrew

Sudanese

Thai

Back to Top

Why Teleperformance?

Because TP Offers you..

Global reach with local expertise

"No matter where you see your company heading, with TP, you can get there. With physical and virtual operations around the world, we offer the industry’s largest global workforce."

World-class Digital integrated business services

"Unique service interactions that drive brand loyalty, Consistent quality and scalability, with a globally diverse, highly skilled workforce, and Advanced business solutions designed for the digital era"

Services designed to support your entire business

"Today’s businesses need an agile, digital services partner to ensure long-term success. With an extensive and proven track record in making each interaction matter across all industries and regions. Teleperformance can deliver more intelligent and integrated customer experiences balanced with human understanding and empathy."

Our Success Stories

With over 44 years of experience in connecting the world’s most successful brands with their customers, Teleperformance has become a trusted provider of Digitally Integrated Business Services.

Grubhub's Innovative Work-at-Home Strategy

A Strategic and Agile Approach

Experiencing KPI improvements across the board, including a 50% reduction in attrition and a 6.5% increase in CSAT, Grubhub has chosen to permanently adopt the work-at-home model. So, what’s next? Grubhub plans to remain at the forefront of the work-at-home revolution by implementing Teleperformance’s innovative Cloud Campus model for managing and optimizing remote teams.

Few companies were equipped to handle the immediate, global shift in customer buying behaviors and lifestyle changes imposed by the 2020 Pandemic. Fortunately for the meal delivery industry, Grubhub was prepared.

Samsung: A Partnership Built on Innovation and Trust

Samsung: Talent in the Cloud

Back to Top

Meet the TAP Methodology

The Future of Customer Experience We Empower With Technology

Our consulting practices, deep operational experience & TAP transformation methodology. With Teleperformance, we offer the transformation that will optimize our customers' business.

Teleperformance has a proven T.A.P (Technology, Analytics, and Process) framework for handling complex interactions that we have successfully implemented for our clients. Teleperformance can assist your customers throughout your digital transformation journey, seeking the best possible balance between customer experience and cost-efficiency. Our clients' tenure, loyalty, and longevity are unparalleled in our industry.

Cloud Campus

We provide the same level of performance and quality in customer experience with virtual teams that "work anywhere", eliminate geographic boundaries and increase business flexibility and speed:

  • Operational Excellence
  • A digital working environment that supports the professional and personal development, training, and teamwork of our employees, starting with online recruitment.
  • Quick access to the best talent, wherever they are in the world
  • Global data security standards
  • Strong technological infrastructure that ensures uninterrupted business continuity

Embrace the future of CX in the metaverse

We’ll work with you to explore the rich possibilities offered by virtual environments, and help you better understand your customers’ preferences and needs.

Back to Top

Contact Us

Copyright TP ME © 2023 Teleperformance